We sincerely apologize for any inconvenience you may have experienced with our products. Pearlyse is committed to your complete satisfaction. If you find yourself not fully pleased with your purchase, you are welcome to return it for a refund within 30 days of your original order receipt.
Return and Refund Policy
- Within 30 days of receiving your original order, if you are not satisfied with the goods from Pearlyse, you may apply for a refund.
- The goods must remain in unused condition, without any damage, scratches, or signs of wear, and must not have been resized or otherwise altered in any form.
- When returning, please ensure to use a trackable mailing method. We are unable to process returns without tracking information.
- If there were promotional gifts included with your goods, they must be returned together with the product. Otherwise, the retail price of the promotional gifts will be deducted from your refund.
- Please contact our customer service to obtain the return mailing address and do not send it directly back to the address on the package to avoid processing delays.
Refund Restrictions for Specific Goods
- Items marked as final sale cannot be returned, exchanged, or resized.
- “Design Your Own” items cannot be returned, exchanged, or resized.
- Items with personalized engravings and photos cannot be refunded.
- Special orders, including changes in plating and gemstone colors, or purchases of parts of a set separately, cannot be refunded but may be exchanged for a different design with a restocking fee of 35%.
- Custom-sized rings are non-refundable, and a custom sizing fee of $20 will apply.
- Items without jewelry tags, that have been worn, damaged, or altered will not be refunded.
Refund Processing
We will process your refund within 5 business days after receiving your return package.
The refund will be issued back to your original payment account, or as a Pearlyse store coupon at your request.
Please note that the original shipping fee is non-refundable, even if you had free or discounted shipping, as we have incurred the shipping cost.
Remote area charges for the return will not be refunded.
Compensation for Returns
If the return is due to the following reasons, Pearlyse will compensate $10 towards your return shipping cost:
- Receiving the incorrect item.
- Goods that are damaged, defective, or have an engraving error upon arrival. Please contact us within 48 hours of receipt.
For custom orders of premium metals and items made to specific customer requests, a restocking fee of 35% will apply. Fluctuations in the metal market value may affect this fee.
Customer Service
If you have any questions or require further assistance, please feel free to contact the Pearlyse customer service team.