Can I cancel or update my order? or change my shipping address?
If you need to make changes to your order, including adjusting or canceling your order, or changing your shipping address, please contact us within 24 hours of placing your order. Please note that as our team is working at full capacity to ship your order as quickly as possible, we may not be able to accommodate your cancellation or update request.
For products that have been monogrammed and engraved, we will not be able to cancel or modify your order once it has been placed.
How is your packaging sustainable?
Our packaging is a testament to our commitment to excellence. We use 100% recycled paper for our mailing bags, gift boxes, and jewelry cardstock, all sourced from responsibly managed forests that offer environmental, social, and economic benefits. Our cotton bags are reusable and perfect for carrying credit cards, coins, or snacks – a practical and eco-friendly solution for everyday use!
Do I have to sign in to make a purchase?
No, you can shop as a guest. Creating an account and signing in will allow you to check the status of your order and help make your checkout faster on future purchases.
What if I have a question about my order?
If you have any inquiries regarding your order, feel free to reach out to our dedicated Customer Care team for assistance. In case you set up an account during checkout, you have the convenient option of tracking your order status online. Just head over to the 'My Account' section on our website for detailed information about your order.
What is the shipping policy?
After you place your order, a confirmation email will be sent to you, confirming that our fulfillment team has successfully received your order. As soon as your order is ready and dispatched, you'll receive another email with the tracking details. Please note that shipping fees are not refundable in the event of returns.